Terms and conditions

BOOKING CONFIRMATION

Please note that by confirmation of your Jarrah Grove Forest Retreat booking and payment of the deposit you are agreeing to the terms and conditions listed hereafter.

BOOKING

A deposit of 50% of the total is required to secure your reservation. The remaining balance will be charged to your credit card 7 days prior to your arrival.

We only accept Visa and Mastercard for payment. Please note we do not accept American Express.

A valid credit card is required to secure and confirm all bookings regardless of payment method.

CANCELLATION POLICY

We operate a no refund policy if booking is cancelled within 7 days of arrival date and full payment will be charged unless accommodation is re-booked.

For high season and peak periods ie (Christmas, New Year, Easter, long weekends and special events) no refund will be considered for bookings within 30 days.

Bookings cancelled outside of peak periods and prior to 7 days before arrival will be refunded or monies will be transferred to an alternative date.

For cancellations within 7 days refunds will only be considered for nights subsequently rented.

A cancellation fee of $250 will be retained on all cancelled bookings and an admin fee of $100 will be retained on any amended bookings.

OCCUPANTS

The number of people occupying the Tiny Home are not to exceed the number of people shown on the booking confirmation unless prior arrangements have been made directly with Jarrah Grove Forest Retreat.

No functions or parties to be held on the property.

This is a smoke free property.

RESPONSIBILITIES OF THE GUEST

The guest is responsible for the Tiny Home during his/her stay.

Jarrah Grove Forest Retreat expects the guest to take all reasonable care of the retreat and to leave it clean and tidy and in the manner than found it after departure.

If Jarrah Grove Forest Retreat finds that the Tiny Home has not been left in a reasonable condition, Jarrah Grove Forest Retreat will charge the guest for time required for extra cleaning.

The guest is responsible for their own well being when walking or biking using our bush tracks on the property and Jarrah Grove Forest Retreat cannot accept any liability for any accidents, incidents or injury relating to these activities whilst on the property.

BREAKAGES POLICY

Please note that any damage/loss caused to the property or furnishings during your stay could result in costs of repair (and any insurance excess) being charged directly, either fully or partly, to you the registered guest.

THE PRIVACY ACT

The guest authorises Jarrah Grove Forest Retreat to collect and hold personal information from any source it considers appropriate to use for the purposes of determining credit worthiness or communicating promotional activities and product information in the future.

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